Advice
Sales support
Help choosing a machine for your farm conditions, crop and infrastructure. Advice before you buy.
Submit a requestService · technical support
Service and technical support.
For machines from the RUTHENIA ALBA range.
Commissioning, warranty, repairs and spare parts for 18 European manufacturers. Coordination with the factory, documentation, a direct contact for operators.
Commissioning
Commissioning and training
ISOBUS set-up, first runs with the operator, instruction in use.
Submit a requestWarranty
Warranty service
Reporting faults during the warranty period, coordination with the manufacturer, warranty parts.
Submit a requestSupport
After-warranty support
Repairs, reconditioning of assemblies, spare parts for machines outside the warranty period.
Submit a requestLocations
Office in Warsaw.
Warehouse and service in Zbuczyn.
- Office
- ul. Niekłańska 35/1
03-924 Warszawa
Mon–Fri 08:00–17:00 - Warehouse and service
- ul. Siedlecka 101
08-106 Zbuczyn
Brands covered by our service
18 European manufacturers. One service infrastructure.
FAQ
Frequently asked questions.
Didn't find your answer? Ask us directly.
- Do you service all the brands in the range?
- Yes. Each of the 18 manufacturers represented by RUTHENIA ALBA (Güstrower, Duport, UNION, Tume Agri and the rest) is covered by our service and spare parts department.
- Is service carried out on site or in the workshop?
- Depending on the type of fault and the brand, we coordinate with the service partner responsible for that manufacturer. Minor repairs can be done in our workshop in Zbuczyn; larger service work we arrange case by case.
- What does the manufacturer's warranty cover?
- The standard warranty is set by the machine's manufacturer and varies by brand and model. We hand over the detailed terms with the machine and go through them again at first commissioning.
- How do I request spare parts?
- The simplest way is through the parts enquiry form (on the ›Spare parts‹ subpage) or by calling us directly. In both cases, please give us the machine's serial number.
- Do you offer training for operators?
- Yes, for machines with active ISOBUS / GPS Section Control support and for selected models (including Tume Agri and Güstrower). We agree the scope of training when the machine is ordered.
Request service